Returns & Exchanges

At Aneka Market, we prioritize the freshness of your groceries and offer a 24-hour return window for perishable goods and a 7-day policy for non-perishable pantry items. If you are not completely satisfied with the quality of your order, we are here to ensure a quick resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of delivery with your order number and clear photos of the items you wish to return.

• 2.
  Verification Process

  Our quality assurance team will review your request to ensure it meets our food safety and hygiene standards for a refund or replacement.

• 3.
  Prepare for Collection

  Keep the items in their original packaging and store them at the required temperature until our courier arrives for the scheduled pickup.

• 4.
  Refund Issuance

  Once the returned items are inspected, we will issue a credit to your original payment method or provide a store voucher within 3-5 business days.